Refund policy

Last Updated: October 20, 2026 At Happy V, customer satisfaction is important to us. We aim to provide a clear and convenient shopping experience. Please review our return and refund policy before placing an order. 1. Return Eligibility Customers may request a return within 30 days of receiving their order, subject to the conditions outlined below. To qualify for a return, items should: Be unused and in their original condition. Include original packaging, where applicable. Include proof of purchase or a valid order number. Certain items may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such exclusions will be communicated where required. 2. How to Request a Return To start a return, please contact us at churchwellgassettdi774@gmail.com with the following information: Your order number. The item you wish to return. The reason for your return. Photos of the item, if it arrived damaged or incorrect. Please wait for our return instructions before sending any items back. Returns sent without prior authorization may experience processing delays. 3. Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible. Include your order number and clear photos of the issue when available. We will review your request and provide appropriate assistance in accordance with our policies and applicable laws. 4. Refund Process Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution. Original shipping fees, return shipping costs, and other charges will be handled according to the circumstances of the return and applicable law. If a refund is delayed beyond the expected processing period, please contact us for assistance. 5. Exchanges If you would like to exchange an item, please contact us at churchwellgassettdi774@gmail.com. Exchange availability depends on product availability and the condition of the returned item. 6. Cancellations If you wish to cancel an order, contact us as soon as possible. We will do our best to accommodate the request before the order is processed or shipped. Orders that have already been dispatched may need to follow the return procedure. 7. Contact Us For questions about returns, refunds, or exchanges, please contact: Happy V Customer Support Email: churchwellgassettdi774@gmail.com